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Important information for your holidays in Gerlos

General information

  • Arrival and departure: On arrival day your room is at your disposal from 03.00 pm. On departure day we kindly ask you to vacate the room by 10.00 am. Please inform us if you arrive later than 06.00 pm!
  • All rooms are non-smoking areas. You are allowed to smoke on the balcony.

Surcharges and reductions

  • Winter: surcharge for short stays: € 5,00 per person and day (for stays shorter than 4 nights!)
  • Discount in case of overnight stay with breakfast: € 10,-- per adult, € 5,-- per child.
  • Unfortunately, unconsumed meals can not be refunded.
  • The reduction for the 3rd and 4th adult accommodated in an extra bed amounts to 20 %. We are also happy to compile special offers for singles with child(ren)!
  • Small dogs: only on request – cleaning fee € 10,-- per day

Cancellation conditions

  • Room cancellations are only valid in written form.
  • Up to 3 months before arrival: no cancellation fees
  • 3 months up to 1 month before arrival: 40 % of the invoice amount
  • 1 month up to 1 week before arrival: 70 % of the invoice amount
  • in the last week before arrival: 90 % of the invoice amount

Conditions of payment

Reservation and prepayment

In order to fix your written reservation we kindly ask you to make a prepayment of € 200,- per adult on our account. IBAN: AT59 3636 0000 0012 2721
Raiffeisenbank Zell am Ziller, Bankstelle 6281 Gerlos


Bank transfer of the confirmed room costs is only possible IN ADVANCE. For the rest we kindly ask you to pay the hotel bill the evening before your departure CASH! Credit cards: Unfortunately, we do not accept credit cards! EC card: (Please consider the limit of your card abroad) only for paying current daily prices, not for paying package weeks or extras!

All rooms are non-smoking areas: Your are allowed to smoke on the balcony. Thank you for your understanding!

General terms and conditions

In case of cancellation or early departure the cancellation conditions of the AGBH (General terms and conditions of the hotel industry) apply. Thank you for your understanding. 

Travel insurance

Although you might already look forward to your holidays there is always the risk that something comes up or happens. In order to avoid unnecessary costs we recommend to protect yourself: The travel cancellation insurance Hotelstorno-Plus does not only offer protection against fees in case of cancellation or early departure but it also covers e.g. the costs of helicopter rescue. In this way you can enjoy your holidays in Austria having the best insurance protection.

So that your dream holidays do not turn into a nightmare:

Our travel cancellation insurance: 
Confide your holidays in Austria to us. 
Simply calculating the insurance rate and booking at

European cancellation insurance


Top offer

The Maria Theresia Weeks

The Maria Theresia Weeks

7 days incl. luxury half board, 6-day-ski pass, etc.

from € 867,- per person

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Weather in Gerlos

Direct booking benefits

If you book on our website you enjoy our fantastic benefits for guests who book directly!

  • best price guarantee
  • several room categories to your choice
  • free upgrade to the following higher room category (except during high season)

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Dream holidays in the Zillertal

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Get-to-know-days in Gerlos

Get-to-know-days in Gerlos

Our ski package, which guarantees peace and relaxation away from the weekend!

Winterseason 2017/18

From 08.12.2017 we start in the next winter season.
Make sure you book our Early Bird Discount now!

Looking forward to the summer

Looking forward to the summer

Save up to 10% with our early bird bonus ... book now!


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6281 Gerlos · Hnr. 215
Zillertal, Tirol
Tel: +43 5284 5317 · Fax: +43(0)5284-5495

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