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Important information for your holidays in Gerlos

General information

  • Arrival and departure: On arrival day your room is at your disposal from 03.00 pm. On departure day we kindly ask you to vacate the room by 10.00 am. Please inform us if you arrive later than 06.00 pm!
  • All rooms are non-smoking areas. You are allowed to smoke on the balcony.
  • For fire protection reasons, it is not allowed to bring along electrical appliances (coffee machine, electric kettle, etc.).

Surcharges and reductions

  • Winter: Weekend supplement (Fri, Sat) € 10,- per person and day for a stay up to 3 nights (for stays shorter than 4 nights!)
  • Discount in case of overnight stay with breakfast: € 10,-- per adult, € 5,-- per child.
  • Unfortunately, unconsumed meals can not be refunded.
  • The reduction for the 3rd and 4th adult accommodated in an extra bed amounts to 20 %. We are also happy to compile special offers for singles with child(ren)!
  • Small dogs: only on request – cleaning fee € 15,-- per day no food included.
    Thank you for your understanding that dogs are not allowed in the dinning room and spa area. 

Flexible cancellation conditions

We would like to point out that in view of the current situation, you can cancel your holiday in winter 20/21 free of charge up to 14 days before arrival - provided that difficult travel conditions still prevail due to measures to contain the coronavirus.

  • Room cancellations are only valid in written form.
  • Up to 3 months before arrival: no cancellation fees
  • 3 months up to 1 month before arrival: 40 % of the invoice amount
  • 1 month up to 14 days before arrival: 70 % of the invoice amount
  • in the last 14 days before arrival: 90 % of the invoice amount

All existing and future bookings for summer 2021 can be cancelled or postponed to a later date free of charge up to 14 days before arrival. No deposit is required for summer 2021. Cancellations are only valid in writing.

You can always cancel or reschedule your booking free of charge if the following occurs:

  • Travel warning for the province of Tyrol
    State quarantine order for returning travellers from Tyrol
  • You yourself have tested positive for Covid 19 or are in quarantine (proof required)
  • Covid 19 is not possible on site.

Otherwise the following conditions apply:

  • From 13 days before arrival 70 % of the agreed price
  • From 7 days before arrival 90 % of the agreed price
  • In case of late arrival or early departure 100 % of the agreed price


Conditions of payment

Reservation and prepayment

In order to fix your written reservation we kindly ask you to make a prepayment of € 200,- per adult on our account. IBAN: AT65 3622 9000 0072 2728 BIC: RZTIAT22229 Raiffeisenbank Regionalbank Fügen-Kaltenbach-Zell eGen


Bank transfer of the confirmed room costs is only possible IN ADVANCE. For the rest we kindly ask you to pay the hotel bill the evening before your departure CASH! Credit cards: Unfortunately, we do not accept credit cards! EC card: (Please consider the limit of your card abroad) only for paying current daily prices, not for paying package weeks or extras!

General terms and conditions

In case of cancellation or early departure the cancellation conditions of the AGBH (General terms and conditions of the hotel industry) apply. Thank you for your understanding. 

Travel insurance

Although you might already look forward to your holidays there is always the risk that something comes up or happens. In order to avoid unnecessary costs we recommend to protect yourself: The travel cancellation insurance Hotelstorno-Plus does not only offer protection against fees in case of cancellation or early departure but it also covers e.g. the costs of helicopter rescue. In this way you can enjoy your holidays in Austria having the best insurance protection.

So that your dream holidays do not turn into a nightmare:

Our travel cancellation insurance: Confide your holidays in Austria to us. Simply calculating the insurance rate and booking at

European cancellation insurance

Direct booking benefits

If you book on our website you enjoy our fantastic benefits for guests who book directly!

  • 3 % direct booking discount *
  • best price guarantee
  • several room categories to your choice
  • free upgrade to the following higher room category (except during high season)

* valid on daily rates, cannot be combined with other discounts

» Further benefits


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Winter prices 2020/21

Winter prices 2020/21

Secure holiday

Secure holiday

For the winter of 2020/21, we also have various safety measures in place to enable you to take a carefree break.


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6281 Gerlos · Hnr. 215
Zillertal, Tirol
Tel: +43 5284 / 53 17 · Fax: +43 5284 / 54 95

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