The safe holidays in the mountains

For hotels, restaurants, in ski resorts as well as in trade, all G-rules no longer apply.
No proof (of being inoculated, recovered or tested) is required any more. FFP2 masks are only required in public transport, including closed stations, in taxis and in shops selling essential goods. 

• Minimum 2 meters distance to other guests
• Hand washing facilities and hand sanitizer available at all areas for our guests and staff
• We're keeping things spotless with our enhanced and rigorous cleaning and hygiene protocols.
• No arrivals for guests with any covid 19 related symptoms. Thank you for your understanding.

We always recommend to take out travel insurance

The Hotelstorno Plus insurance not only covers the cost of cancellation, but also pre departure, helicopter rescue and much more. Therefore you are also protected during your stay in Austria.

With the Hotelstorno Plus the following cases are covered:

• COVID 19 disease
• Covid 19 disease of a close relative and caretaking is necessary
• Fiver or suspicion of covid 19 disease, also if the test is negative
• Positive test without any symptoms
• Close relative is covid 19 positive and you have to stay in quarantine

Our Travels insurance: Entrust your holiday in Austria to us. Follow the link to calculate the cost and book right away.

https://start.europaeische.at/index.php?key=hsp&AGN=10016672

• Cancellations can only be made in written form
• Until 3 month before arrival no cancellation fees
• 3 month before arrival: 40 % of the total booking amount apply
• 1 month to 14 days before arrival: 70 % of the total booking amount apply
• In the last 2 weeks before arrival: 90 % of the total booking amount apply

If the following cases occur, you can always cancel or postpone your booking free of charge:

• Government quarantine order for returning travellers from Tyrol.
• No operation possible on site due to Covid-19.

Cancellations are only valid in writing.

• Up to 3 months before arrival: No cancellation fee, € 50 handling fee
• 3 months to 1 month before arrival: 40% of the invoice amount
• 1 month to 1 week before arrival: 70% of the invoice amount
• In the last week before arrival: 90% of the invoice amount